• Full-time · Mid Level level
• Customer Support
• $95k-120k/year (AUD)
• Melbourne, VIC, Australia

About the job

Be the strategic partner for Xero's mid-market accounting and bookkeeping partners across Victoria. You will drive product adoption, reduce churn, and bring partner feedback back into the roadmap.

Your Responsibilities Will Include

• Own a portfolio of 40-60 accounting partner accounts.
• Run quarterly business reviews and identify expansion opportunities.
• Collaborate with product on partner-reported pain points.

Ideal Profile

• 3+ years customer success or account management in B2B SaaS.
• Comfortable presenting to practice owners and partners.
• Experience in accounting/fintech a plus but not required.

What’s on Offer?

• Xero shares, wellbeing days, hybrid working (Tuesday-Thursday in office).